Policy on Privacy and Personal Information Protection of Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)
Welcome to the official website of the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)”!
We kindly remind you that the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)” is an online browsing platform under the Chinese Pharmacopoeia Commission. It commits to providing more convenient and comprehensive services for the medical and health sector in China.
By accessing this website or using the products and services provided by this website (“Services”), users agree to accept this policy. Please read the following carefully, especially those terms that have been bolded. If you disagree with any of the following, please stop visiting/using this website immediately. For the purpose of this policy, the “Pharmacopoeia of the People’s Republic of China (ChP)” and “we” shall mean the Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020); “user(s)” and “you” shall mean the user who agrees to the terms of this policy.
Meanwhile, to effectively protect your personal information, we have formulated the Policy on Privacy and Personal Information Protection (“this Policy”) to help you fully understand how we would collect, use, share, store and protect your personal information, and how could you manage your personal information when you use the products and services of the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)”.
Before using the products and services of the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)”, you shall carefully read and understand this Policy, especially the terms that have been bolded, and shall only start using the products and services after you have fully understood and agreed to the terms herein. We will explain to you the terminologies involved in this Policy briefly and concisely to help you better understand this Policy. For any questions, please contact us via the contact information provided in this Policy.
This Policy will provide you with the following:
I. Definition and Scope of Application
II. How Do We Collect, Use and Store Your Information
III. How Do We Use Cookie and Similar Technologies
IV. How Do We Share Your Information with Third Parties
V. How Do We Manage and Protect Your Information
VI. How Could You Manage Your Personal Information
VII. How Do We Handle the Information of Minors
VIII. How Do We Update this Policy and How Do You Access this Policy
IX. How to Contact Us (Including Complaint and Reporting Channels)
I. Definition and Scope of Application
Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020): refers to the website of the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)” (home page URL: https://chp.health-china.com/) and all products and services provided on the website.
Affiliate: refers to the China Health Media Group and all of its branch companies.
Personal information: refers to all electronically or otherwise recorded information that can be used, either alone or in combination with other information, to identify a certain natural person or reflect the activities of a certain natural person.
Sensitive personal information: refers to the personal information that, if leaked or illegally used, might lead to discrimination against of the person or serious harm to the physical or property safety. We will highlight sensitive personal information in this Policy, please pay attention and read such information carefully.
This Policy applies to the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)” website as well as all products and services provided by us or our affiliates based on this website, including but not limited to online videos and electronic materials, offline lectures and physical materials, related training services, etc.
II. How Do We Collect, Use and Store Your Information
(I) How Do We Collect Your Information
To provide you with better services, based on the principles of “legitimacy, righteousness, and necessity”, we will only collect information after obtaining your consent, and will not collect any information prohibited by laws and regulations. Considering that ChP values the user service, users agree that we will collect all the information you enter on ChP or otherwise provide us. If you only browse the basic information of the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)” website, we will not actively collect your personal information. If you need to register a personal account to obtain more information, we will collect your phone number in order to create an account for your personal use. For the purpose of further supplementing information of your personal account, we might also collect your basic personal information such as account number and password, email address, etc., so that we can provide better customized services.
In addition, we would like to remind you that if we need to obtain your personal information beyond the above scenarios, we will obtain your express consent separately, and will fully explain to you the application scenarios and the content and scope of your information that we are going to collect.
(II) How Do We Use and Store Your Information
We will use your information and provide you with related products and services in accordance with the requirements of relevant laws and regulations, your authorization, this Policy, and the rules of use of the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)” platform (the “Platform”). Generally, ChP will collect and use your personal information for the following purposes:
Service provision: We will use your personal data to complete and manage your online order. Please be informed that some of our products and services will be provided through our affiliates, business partners or third parties.
Account management: You can create an account through ChP, and we will use the information obtained from you to manage your account and provide you with a series of practical functions. You can use your account to perform operations such as modifying personal settings, managing your orders, viewing order history, managing your payment, etc.
Marketing activities: We will also use your information to conduct legitimate marketing activities, such as sending you the latest news about our course-related products or services, providing personalized recommendations and other promotional information that you might be interested in.
Contact: This is for replying and handling your questions or requests, sending order-related information (such as prompts for successful order submission, reminders for you to continue with unfinished orders, etc.), and sending you questionnaires or inviting you to provide feedback on our services, etc.
Market research: We might invite you to participate in our market research to evaluate your interest in our products, services and websites from time to time.
Improving the security and reliability of our services: We might detect and prevent fraudulent and illegal activities, and use your personal data for risk assessment and security purposes.
Data analysis: We might use personal data for analysis, so that we can understand your location, preferences, etc., or match it with data from other sources (including third parties) to develop our products, services or marketing plans, and to improve our services.
Daily operations: This will include but are not limited to user verification, order management, technical support, network maintenance, troubleshooting, internal administrative affairs and internal policies and procedures, internal reports generation, etc.
Phone call monitoring: Your calls to and from our Customer Service might be recorded, and we might use call recordings to monitor the quality of our customer service, check the accuracy of the information you provide to prevent fraud, or for our internal personnel training purposes. Recordings are automatically deleted after being retained for a period of time, unless the retention is required due to compliance requirements or legitimate interests.
Fulfillment of obligations: According to the requirements of the territorial regulatory authorities, we might provide relevant data to assist the regulatory authorities in urging enterprises to perform their main responsibilities, and promote the modernization of the regional food safety governance system and governance capabilities and other related works.
Legal purposes: We might need to use your information to handle and resolve legal disputes, or to comply with any laws and regulations that are binding on us or documents issued by regulatory authorities, in order to cooperate with national departments or regulatory authorities to conduct investigation and to comply with laws and regulations.
In addition, we might collect, use and disclose your personal information for other purposes and will notify you by revising this statement.
We affirm once again that you have understood and agreed that within the scope permitted by current laws and regulations, in order to keep you updated on relevant product trends, we might use your non-sensitive personal information for marketing purposes, including but not limited to: using the information you provide to display or provide advertising and promotional materials to you on the Platform, and displaying or providing advertising and promotional materials to you via the mobile phone number and email address information you provided, and other such information that might be of interest to you based on your use of the services or products of the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)”.
Your information will be stored in our servers located in the People’s Republic of China, and we will not transfer your information across borders without your written consent. At the same time, in accordance with the requirements of current laws and regulations, we will retain your personal information and related web logs for no less than six months.
III. How Do We Use Cookie and Similar Technologies
In order to ensure the normal operation of the website, provide you with an easier access experience, and recommend content that you might be interested in, we will store Cookie on your computer or mobile device. Cookie allows websites to store data such as your preferences or the goods in your shopping cart. If your browser or browser add-ons allow, you can modify the acceptance of Cookie or reject our Cookie. See AboutCookies.org for details. However, if you do so, it might affect your safe access to our website in some cases, and you might need to change user settings every time you visit our website.
IV. How Do We Share Your Information with Third Parties
We may share your account information, order information, device information and location information with regulatory authorities, partners and other third parties to ensure the smooth performing of the services to you. However, we will only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and will only share the personal information that is necessary for us to provide services.
For departments and organizations with which we share personal information, we will sign strict confidentiality agreements with them, requiring them to process personal information in accordance with this Policy in addition to our other relevant confidentiality and security measures. Our partners have no right to use the shared personal information for any other purpose. If they want to change the purpose of personal information processing, they will ask for your authorization separately.
We will not share your personal information with any third party without your express consent, except under the following circumstances:
1. With your prior express consent, sharing with third parties the part of information that you have consented.
2. Sharing your information, if required, for the purpose of providing you with the products or services you need: When you purchase goods or services via the Platform, we will share the information in your order that is related to transactions with suppliers of related goods or services, such as third-party payment platforms, logistics companies, system operation and maintenance companies, etc., so that they can assist with your transaction, delivery and after-sales service. We will also share your personal information under circumstances that such sharing is necessary for us to realize the core functions of our products and services or provide the services you need.
3. Sharing information with our affiliates: For the purpose of providing you with products and services based on the Platform, recommending to you information that you might be interested in, and identifying abnormal member accounts, we may share your personal information with our affiliates and/or their designated service providers. We will only share personal information that is necessary and for the purposes stated in this Policy. In the event that we are to share your personal sensitive information, or our affiliates change the use and processing purpose of any of your personal information, we will ask for your content separately.
4. Sharing information with our authorized partners: We might entrust authorized partners to provide you with certain services or perform duties on our behalf, such as system maintenance, data storage and processing, material supply, etc. We will only share your information for legitimate, necessary, specific, and clearcut purposes, and will ensure that our authorized partners only have access to the information necessary for them to perform their duties. We will require them not to use such information for any other purpose by concluding an agreement.
In particular, according to current laws and regulations, we kindly remind you that, under the following special circumstances, we are not required to obtain your prior authorization and consent before sharing, transferring, or publicly disclosing your personal information:
1. If such sharing, transferring, or publicly disclosing is required by laws and regulations, judicial authorities or government regulatory authorities;
2.If such sharing, transferring, or publicly disclosing is necessary for us to perform our or our affiliates’ statutory duties or obligations;
3. If such sharing, transferring, or publicly disclosing is necessary for us to respond to sudden safety incidents, or to protect the life, health or property safety of natural persons in emergencies;
4. If such sharing, transferring, or publicly disclosing is necessary for safeguarding national security and social interests;
5. If the relevant information has been de-identified (masked) so that the relevant information cannot be directly used to identify the individual; or
6. Other circumstances as provided by laws and regulations.
V. How Do We Manage and Protect Your Information
(I) We Will Take Effective Technical Protection and Management Measures
We will adopt technical measures that comply with national technical standards and relevant laws and regulations to manage and protect your personal information, and prevent personal information from being accessed, publicly disclosed, used, modified, damaged or lost without authorization. At the same time, under the existing technical conditions, we will take reasonable technical measures to prevent hacker attacks, virus infection, etc.
Notwithstanding the aforesaid reasonable and effective measures and our compliance with the standards required by relevant laws and regulations, we kindly remind you that we do not guarantee the security of your personal information when such information is communicated via insecure channels. Therefore, it is suggested that you take measures, including regularly changing the password of your account, and not disclosing your account password and other personal information to others, to ensure the security of your personal information. At the same time, please ensure a safe and sound network environment and a proper condition of the hardware and software when you use the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)”, and make sure to use your personal account as per the requirements of the Platform.
(II) We Will Establish an Accountability Mechanism for Security Purposes
We will establish a data security management system with data as the core and designed for the data life cycle in accordance with relevant laws and regulations, aiming to improve the security of personal information from multiple dimensions, such as organizational building, system design, personnel management, and product technology. At the same time, we will organize security and privacy protection training courses to improve employees’ awareness of personal information protection.
(III) We Will Formulate Emergency Plans for Personal Information Security Incidents
In the event of any incident that results in the disclosure of personal information, including but not limited to software and hardware damages or attacks, we will immediately launch an emergency plan and take reasonable relief measures to minimize the impact on your personal information and other rights and interests. We will also, in accordance with the requirements of laws and regulations, provide you with the basic information of the security incident and its possible impacts, the disposal measures we have taken or will take, the suggestions for you to prevent or reduce risks independently, your remedies, etc. Such information will be provided via email, letter, phone call, push notification, etc. When it is practically impossible for us to inform the personal information subject on one-on-one basis, we will issue an announcement in a reasonable and effective manner. At the same time, we will also report the handling of security incidents involving personal information in accordance with the requirements of the regulatory authorities.
(IV) Other Personal Information Protection Measures
We will take other effective personal information protection measures strictly following the requirements of current national laws and regulations, and update and disclose such in this Policy promptly.
VI. How Could You Manage Your Personal Information
(I) Inquiry, Modification and Supplementation of Your Information
(II) Deletion of Your Personal Information
As mentioned above, you can enter “My Center” to delete the email address and nickname that have been filled in. When you delete the relevant information and click “Save”, the information will be deleted immediately. You can also enter “My Center” and cancel your account using the cancellation function. Then your account will not be able to be restored and your relevant rights and interests in the account will be deemed to be automatically waived.
You can also contact our staff and request them to delete your information through the contact information provided in Article IX of this Policy, or via the complaint and reporting channels. When you have contacted the staff and completed the required identity verification, and we have received your clear deletion instructions, relevant information will be deleted immediately.
VII. How Do We Handle the Information of Minors
If you are a minor under the age of 18, before using the products and services related to the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)”, you shall read and decide whether to agree to this Policy together with and under the supervision and guidance of your parents or other guardians. We will protect the personal information of minors in accordance with relevant national laws and regulations.
If you are a child under the age of 14, we shall seek consent from your parents (guardians) when we collect your personal information. If you wish to use our services, please inform your parents, who will contact us via the contact information provided herein.
VIII. How Do We Update this Policy and How Do You Access this Policy
Our privacy and personal information protection policy might change with the updating and upgrading of our products and services. We will publish the latest version of this Policy on the “Login” page of the Platform on a regular basis. For major changes, we will also notify you via a distinct way, including but not limited to emails, SMS reminders, bulletins, pop-ups, etc., to inform you and obtain your consent.
Major changes referred to in this Policy include but are not limited to:
1. Major changes in our products or service models. Such as the purpose of personal information processing, the type of personal information processed, the way of using personal information, etc.;
2. Major changes of our status. Such as the change of the operator of the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)”, changes of the entities of our affiliates, etc.;
3. Changes in the main objects and scope of personal information sharing, transfer or public disclosure;
4. Major changes in your rights to participate in the processing of personal information and the way to exercise your rights;
5. Changes in our contact information and complaint channels for personal information protection handling;
6. Other changes that have a significant impact on your rights and obligations.
IX. How to Contact Us
In case you have any question on this Policy or questions related to your privacy and personal information protection, or if you find any possible violations of your privacy and personal information protection in the process of using the products and services of the “Online English Edition of the Pharmacopoeia of the People’s Republic of China (2020)”, you can go to the entry details and click “Contact Customer Service” on the right menu bar to contact us.
In addition, we have specially set up the following complaint and reporting channels:
Complaint and reporting hotline: 010-83023706 (9:00-16:00 on weekdays)
Complaint and reporting email: yd@health-china.com
Please let us know your personal identity and the problem you have encountered during the feedback and communication process, and submit relevant materials so that we can handle it in a quick manner.
If you still believe that we have violated your privacy rights and personal information after our negotiation, you may file a lawsuit in the court with jurisdiction at the place where the defendant is domiciled.
中文版隐私及个人信息保护政策